Quickly find solutions to common questions and gain the clarity to maximize your experience with our
platform.
Getting to know Runo
A SIM-based call management CRM works directly with your team’s SIM calls (not VoIP),
logs calls automatically, and helps track leads, follow-ups and outcomes inside one
system.
Cloud telephony typically uses virtual numbers and VoIP routing. SIM-based solutions use
normal SIM calling,
reducing infra setup, keeping calling natural, and allowing faster deployment for teams.
Sales, telecalling, support, collection and field teams—any business that needs call
tracking,
follow-ups, and performance visibility.
Admin
Go to Admin → Team → Add Member, assign role (Manager/User), and set permissions for
call logs and leads.
Yes. You can set role-based visibility (own leads only, team leads, or all leads) and
lock edits based on policy.
Manager
Use Manager Dashboard to view calls made, connected ratio, follow-ups done, and
conversions by agent/team.
User
After call ends, open the lead → Add Interaction/Follow-up → set next call date/time and
remarks.
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